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When
it comes to
Tele-business center solutions, set-up,
re-engineering, motivational telesales seminars,/ workshops, script development,
LIVE script testing and refining, coaching and training for telesales,teleprospecting
and telebusiness
The Warren Group and
Increased Revenues.com are your number one corporate,Prospecting
, Lead Generation training business-to-business resource.
How
Do We Accomplish This ?
Increased
Revenues.com designs and builds successful in-house
Telesales and new business departments. A significant way we achieve increased
revenues and sales is through introducing Telebusiness to the sales process,
building up the sales activity in the sales pipeline and integrating this
with the Internet and web channels.
Our combined experience
supplemented with your team brings faster output, comprehensive and leading-edge
Telesales knowledge, and a broader perspective yielding greater results
for our customers. We bring to the table
3rd
party objectivity on business development and telesales, sometimes
our clients are so obsessed with doing it and doing it in the front lines,
they can't see a clear solution to the challenges and obstacles.
Your team when engaging
in business development and prospecting may hear 3 most common re-curing
objections all the time or lack confidence in some area and they tend
to "avoid" it since this is their "WEAK LINK".
Alternatively, we as a sales training, expert consulting company can zero
in on each of your teams weak links or stopping points, map out a proven
objection handling method or rebuttal, role-play, real play, make live
calls, put them down on audio cassette , play them back with your team
and use them as training tools to help get them to the next level
Our
' Cold -Calling For Red Hot Prospects' workshop
Format works Like this;
A) The
first thing we will do is listen to what the goals, objectives and what
is on the "wish list" of our clients. What's going well.
What's not going well.
B) Understanding
your product and / or service and what it does and the 3 major benefits
and SCA's (sustainable competitive advantages) is extremely important.
C)
Next, we want to be educated on the 3 main challenges, problems, pains
and areas of discontent your prospects / clients are experiencing
by NOT using your product or services. Doing this will help structure
some critical telesales and needs analysis verbiage.
D) We
desire to talk with your sales team members and understand what their
main challenges, obstacles and barriers are in making prospecting and
business development calls.
Explore
the type of marketing materials / collateral you're using to enhance your
business development
E) We
will take a collaborative approach to designing a 'killer' blockbuster
Telesales script and call guide for your customer development. All
of the objections, interruptions will be all persuasively mapped out into
the script so your team will develop the ingrained reflexes to be
able to block and counter anything that is thrown at them.
F) We
will personally make 70 to 150 LIVE Telesales calls to your prospects
and market sector, put all of the LIVE 2 way conversations down on audio
tape and play them to assess how it's working. We will be able to
hear what is working well and what needs to be improved.
G) The
new scripts and call guides will then be given out to each of your
sales team members and we will start with some read-throughs and role-plays
with the team to build up some comfort levels.
This
entire session will be tape-recorded so the team can hear what they sound
like and it will be critiqued.
H)
More role-playing will be engaged with the team till they reach
a level of comfort so they can make LIVE calls and be tape-recorded.
I) Now
the heavy part of the
work-shop will kick-in, we will get each of your telesales and outside
sale team members to make LIVE calls and we will tape record both sides
of their conversation, play them back, evaluate, assess and make improvements.
Once
your team has heard themselves make LIVE calls, they will get embarrassed
and humiliated about the mistakes they've made and we will be able to
reinforce the weak links in their Telesales / Business Development chain
and they will improve forever.
You will receive workbooks
and exactly-how-to-do-it
turn-key manuals for each member of your sales team. Each person
will have every challenge and weak link all mapped out, they will possess
all of the tools to help them generate more qualified leads, appointments
and meetings with decision makers, sales, business and market intelligence.
You will have an archive, a library
of working, successful training and coaching tools that you can use with
your team year after year. This will be an investment you're making that
will most definitely and positively increase your team's sales, confidence
and revenues for your company.
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