A pro-active , dedicated
telesales / telebusiness department can accomplish several key objectives:

> Handle incoming calls on first contact
> Make lucrative outbound lead generation contacts and meetings
> Cross-sell and up-sell existing, past and dormant account, and
> Obtain and capture critical market intelligence on where the business is going on and when it is going down, and

By drawing on the proven track record of creating over 300 profitable and successful Telesales and / Telebusiness departments, we can provide and deliver a comprehensive, scalable framework for success that you can adapt, including:

> Developing and implementing a complete on-site Telemarketing / Telesales department

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> Evaluating and improving on-going Telesales,Sales pipeline development , Sales and customer service operations

Some of our services include:

1) Sourcing out , recruiting and hiring of appropriate, expert Telesales / Business developers. Over the last 8 years we have successfully hired over 3,000 professional Telebusiness personnel for our clients.

2) Complete design and creation of persuasive, "killer" scripts and call guides. Effective Telesales begins with a customized script for each individual application in your company. While the formula varies for each client, our vital legendary 6 step Telesales Phone Selling tract is easy to adapt to any company or industry.

3) Consistent, on-going Telesales, prospecting training and Coaching to achieve your laid out goals, targets and objectives.
- We can design ,build and manage your Telesales / new business development department on an out-sourced basis. We will over-see it , show success and a profitable return on investment -- without investing any time, staff, money, energy or internal resoiurces
- LIVE Testing of calls and tape-recorded 2 sided conversations put down on cassette

4) All-inclusive data-base marketing design and set up, database reporting and tracking, database profiling and list acquisition

5) Supervisor Training / Train-the-Trainer/ Procedural review -- Role-plays, Coaching and Monitoring instructions, Reporting tracking and procedures

How We Operate:

Our consulting services are available either as a complete start-up and implementation package, or on a modular basis as determined by your needs. Our engagement comprises four phases;

1) We explore your company's needs and objectives during an initial meeting or E-mail meeting with your designated team. Included is a detailed, on-site examination of your marketing and new business development / Sales Pipeline activities

2) We prepare a Needs Analysis Recommendation Report, spelling out :

> Short and Long range business development strategies
> Positioning of Telesales / Telebusiness within your total marketing mix.
> An effective pilot program
> Preparation requirements for training workshops and materials
> Telesales / Business Development Personnel requirements and type of training needed
> Capital resources needed
> Telesales / new Business Development implementation plan with critical path scheduling

3) We will implement any or all recommendations in Needs Analysis Report

4) We monitor performance, working with you and your principals to fine tune your staff's skills until your department reaches it's full capacity.